FAQs
Frequently Asked Questions
- GENERAL
- For Retailers
- For Suppliers
- EDI and Compliance
- Freight and Delivery
- Financials and Terms
- Data, Forecasting and Continuity
- Onboarding
Lectronic manages the operational handoff between approved suppliers and national retailers. We receive bulk stock into our Sydney warehouse, process replenishment orders via EDI, pick and pack by inner and by store, apply retailer-specific labels, and coordinate national freight. We also handle rebates, reconcile returns, and provide sell-through reporting so suppliers have the visibility they need.
No, we are not a 3PL, as we consolidate suppliers and skus to pick up the economy of scale. We become a pseudo supplier. Nor do we consider ourselves as a distributor, we are your advanced logistics solution to get your product to the customer.
Which retailers do you operate with? We work within the systems of major Australian retailers such as Officeworks, Big W, Kmart Target, Spotlight, Anaconda.
Within reason all products. As we are a logistics solution we are agnostic to product.
Yes. You own the commercial relationship. We handle logistics, compliance and replenishment.
We consolidate many SKUs across multiple suppliers into combined deliveries. You receive compliant, store-level replenishment with the freight efficiency of larger volumes.
Yes. We manage EDI on their behalf, including order receipt, validation and document flow.
Little and often by store, driven by real sales. We also deliver to DC where required. Delivery windows and booking rules follow retailer standards.
We guide suppliers on TUNs, barcodes, inner and outer labels, and any retailer-specific formats. We apply labels and ship only when packs meet scan and spec requirements.
We prevent misses by validating orders and labels before dispatch.
Onboarding can usually begin within days once specs and stock are confirmed.
No. We manage EDI for you. You do not need to build your own integration.
Full cartons, rows or pallets into our Sydney warehouse. We handle inner picking, store splits and labelling.
We do. You supply at an agreed transfer price and we cover freight, retailer rebates and compliance fees tied to fulfilment.
Yes. We guide you on GS1 barcodes, TUNs and label specs.
We have our own rebate programs with all the majors. Your product fits into our program.
Once you deliver the stock is legally transferred to Lectronic and you will be paid for what you delivered, on agreed terms, and on time, every time.
However, as we are not a distributor or a wholesaler, should the retailer decide, for whatever reason, that they no longer want that item, while we will always work with them to try and clear our stock, there is a moral obligation on the supplier to work with us to clear the stock or take it back.
The list is long but some examples are purchase orders, purchase order change (POC), purchase order acknowledgement (POA), and Recipient Created Tax Invoice (RCTI) etc.
We use SAP and have written programs that check every price to the cent, check every barcode and pack quantity. If anything does not match the orders, it is bounced back to be fixed before proceeding.
We will guide setup and test a sample. Shipments do not leave until labels scan correctly.
Yes. We pick by inner and by store. We also create compliant shipping units for DC where required.
95% of our business is picked and packed by the store but delivered via state-based cross-docks.
We book and manage delivery windows in line with retailer rules.
We align to retailer expectations on on-time delivery and in-full performance. We monitor exceptions and adjust picking, labelling or carrier routing to maintain standard.
Consistently in line with terms.
We book and manage delivery windows in line with retailer rules.
We align to retailer expectations on on-time delivery and in-full performance. We monitor exceptions and adjust picking, labelling or carrier routing to maintain standard.
We need to give most retailers 90 days’ notice. Any supplier increase needs to be in line with this. Increases are passed on to retailers in the exact percentage. Retailers obviously have the right to accept or reject. If rejected, we have no choice but to stop supplying.
Firstly, rebates paid by Lectronic on the supplier’s behalf cover most of the marketing costs; however, if you are looking to do more, these can be negotiated with the retailer. They will claim on us, and we then pass through to the supplier, at cost.
We monitor sell-through and stock on hand, then prompt top-ups or monthly bulk orders so store-level replenishment continues without gaps.
We need to give most retailers 90 days’ notice. Any supplier increase needs to be in line with this. Increases are passed on to retailers in the exact percentage. Retailers obviously have the right to accept or reject. If rejected, we have no choice but to stop supplying.
Product specs and pack configs Barcodes and TUNs or approval to set them up Transfer pricing and account details
Full cartons, rows or pallets into our Sydney warehouse. We handle inner picking, store splits and labelling.
There is a standard account setup and credit application. We do not lock suppliers into agreements. The focus is operational fit. We are happy to be involved only while we add value.